Privacy Policy

Privacy Policy

Level Up AI Agency ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI voice agents.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, business information, and other contact details you provide when using our services or contacting us.
• Usage Information: Information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.
• Technical Information: IP address, browser type, device information, and other technical data collected automatically.
• AI Interaction Data: Voice recordings, transcripts, and conversation data when you interact with our AI voice agents.
• Business Information: Information about your healthcare practice, including patient interaction data processed through our AI agents.

2. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our AI voice agent services
• Processing appointments and managing patient interactions
• Communicating with you about our services
• Analyzing usage patterns to enhance our technology
• Ensuring compliance with healthcare regulations
• Providing customer support and technical assistance
• Marketing and promotional activities (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business and providing services.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Healthcare Compliance: To comply with healthcare regulations and standards.
• Consent: With your explicit consent for specific purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Compliance with healthcare security standards (HIPAA, PIPEDA)

5. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable Canadian privacy laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Withdrawal of Consent: Withdraw consent for data processing
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Complaint: File a complaint with the Privacy Commissioner of Canada

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences.

7. Third-Party Services

Our services may integrate with third-party platforms and services, including:

• ElevenLabs Conversational AI platform
• Healthcare management systems
• Analytics and monitoring tools
• Customer relationship management systems

These third-party services have their own privacy policies, and we encourage you to review them.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

Healthcare-related data is retained in accordance with applicable healthcare regulations.

9. International Data Transfers

Your information may be processed and stored in countries other than Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

12. Contact Information

13. Healthcare-Specific Privacy

As a provider of AI voice agents for healthcare, we are committed to:

• Complying with PIPEDA and applicable provincial privacy laws
• Maintaining the confidentiality of patient information
• Implementing appropriate security measures for healthcare data
• Ensuring proper consent for healthcare-related data processing
• Supporting healthcare providers in meeting their privacy obligations

14. Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Canada and the province in which we operate. Any disputes arising from this policy will be resolved in accordance with Canadian law.