Documentation

Technical Documentation

Complete technical guides for integrating and managing your voice AI agents.

Healthcare Compliance

Essential compliance documentation to ensure your voice agents meet all healthcare industry standards and regulations.

HIPAA Compliance US

Our voice agents are designed to meet HIPAA (Health Insurance Portability and Accountability Act) requirements:

• End-to-end encryption for all voice communications
• Secure data transmission and storage protocols
• Access controls and audit logging
• Business Associate Agreement (BAA) compliance
• Patient data anonymization capabilities

PIPEDA Compliance Canada

Full compliance with Canada's Personal Information Protection and Electronic Documents Act:

• Consent-based data collection and processing
• Limited data retention and disposal policies
• Individual access and correction rights
• Cross-border data transfer safeguards
• Privacy impact assessments

Security Protocols

Advanced security measures to protect sensitive healthcare information:

• AES-256 encryption for data at rest and in transit
• Multi-factor authentication for system access
• Regular security audits and penetration testing
• Comprehensive backup and disaster recovery procedures
• Real-time threat monitoring and response

Audit Trails

Complete audit trail system for compliance and quality assurance:

• Detailed call recording and transcript storage
• User access logging and monitoring
• Data modification tracking
• Automated compliance reporting
• Retention policy enforcement

User Guides

Comprehensive guides to help you maximize the potential of your voice AI agents.

Industry-Specific Guides

Specialized documentation for different healthcare sectors and practice types.

Dental Practice Guide

Comprehensive setup and optimization guide for dental offices:

• Appointment scheduling and confirmation workflows
• Treatment consultation and explanation protocols
• Insurance verification and billing integration
• Patient education and follow-up care
• Emergency call handling procedures

Medical Practice Guide

Implementation guide for hospitals and medical clinics:

• Patient intake and registration processes
• Symptom assessment and triage protocols
• Medication reminder and management systems
• Lab results and test scheduling
• Specialist referral coordination

Specialty Care Guide

Specialized guides for various medical specialties:

• Cardiology practice workflows
• Oncology treatment coordination
• Pediatric care protocols
• Mental health and therapy sessions
• Rehabilitation and physical therapy

Case Studies

Real-world implementation examples and success stories:

• Large hospital system integration
• Multi-location dental practice optimization
• Specialty clinic workflow improvement
• Rural healthcare access enhancement
• Emergency response system integration

Legal & Compliance

Essential legal documents and compliance information for healthcare voice AI implementation.

Terms of Service

Comprehensive service agreements covering voice agent usage, data handling, and liability limitations.

Download Terms of Service

Data Processing Agreements

GDPR and PIPEDA compliant data processing agreements for healthcare data handling:

• Data controller and processor responsibilities
• Cross-border data transfer safeguards
• Data subject rights and procedures
• Breach notification protocols
• Data retention and disposal policies

Consent Forms

Templates for patient consent and authorization:

• Voice recording consent forms
• Data sharing authorization templates
• Treatment communication preferences
• Emergency contact authorization
• Marketing communication opt-in/opt-out

Disclosure Statements

Required legal notices and disclosures:

• Privacy policy acknowledgments
• Notice of privacy practices
• Data breach notification procedures
• Patient rights and complaint procedures
• Regulatory compliance statements

Documentation Support

Need help with documentation or have questions about implementation? Our team is here to assist.

For technical implementation support, feature requests, or documentation updates, please contact our team. We're committed to providing comprehensive support for all your voice AI agent needs.